APP FC Barcelona Tickets

APP FC Barcelona Tickets

Frequently asked questions


Profile

  • The FC Barcelona Tickets APP is available in Catalan, Spanish and English.

    To change the language on Android devices, access your profile (in the upper right corner of the screen) and choose the language to the "language" option.
    To change the language on Apple devices, the device's default language must be changed by going to Settings> General> Language & region.

  • In this version of the APP, it is not possible to change the email. You can sign out to register with a new email.

Tickets

  • Keep in mind that your tickets may take a few minutes to appear after a successful purchase.

    Make sure that the e-mail address used to register in the APP is the same as the one used at the time of purchase.

    If the e-mail address isn’t correct, you must log out from the APP and start a new onboarding process, this time using the e-mail address used for ticket purchase.

  • You are required to provide spectators’ names and any other information that we ask you for on all the available tickets to enter the facilities. If this step is not completed, your tickets will not be activated and access to the facilities will be restricted.

  • If your tickets are blocked, check that they are assigned to a person with their personal information. If you can't unlock it, contact the club via email at oab@fcbarcelona.cat.

  • It will be necessary to fill out the attendee's information to activate the tickets, and a membership card or identification document will be requested at the entrance. Remember to assign the tickets you purchased to the corresponding attendees.

  • All spectators must have an assigned, single-use, non-transferable ticket. When entering the facilities, you must show your ticket with your name on it along with a form of identification. 

  • Remember that for security reasons, the fans of the opposing team cannot be in the same area as the fans of the local team. If the assignment of a ticket to a fan of the opposing team is detected, the ticket may be blocked.

Seats

  • If the purchase has been done without a seating selection, you'll receive information on your seat's exact location prior to the match. You'll be able to visualize your seats on your tickets on the APP.

  • Between 24 and 3 hour prior to the match, you'll receive information on your seat's exact location.

How to arrive

  • To acknowledge the best way to get to the Spotify Camp Nou, please see the different entry points in the "Getting Here". 

  • To obtain further information on how to best get to our Museum, please check the following section on our website.

  • For more information on how to get to the Palau Blaugrana, click here.

  • For more information on how to get to the Johan Cruyff Stadium, click here.

  • To locate your seat, the easiest option is to follow the indications on your ticket, showing the Access (entrance to the ground) / Porta (gate into the facilities) / Boca (zone) / Fila (row) / Seient (seat).

  • We advise you to arrive at the facilities early to avoid queues and other possible incidents. Remember that the facilities, car parks and VIP lounges are open to customers from 90 minutes before the game.

    Remember that if you have a VIP ticket, you have to enter the facilities through the access of your assigned VIP room and as detailed on your ticket.

  • We recommend arriving at the Palau in advance to avoid queues and other possible incidents. The doors of the Palau open 60 minutes before the start of the match.

  • We recommend arriving at the Stadium in advance to avoid queues and other possible incidents. Access to the Stadium and the parking lot is open to customers from 60 minutes before the game. Remember that you have to access the Stadium through the detailed access on your ticket.

Security

  • Don't worry, at the entrance you will find Club staff who will help you access the venue and enjoy the event. Remember to assign the purchased tickets with the personal information of the attendees.

  • If you see that your ticket does not match the information of your purchase, or you have not received it, contact the Club via email at oab@fcbarcelona.cat.

  • Yes, spectators’ names appear on the tickets, and you will be required to show a form of identification or a membership card to enter the facilities. 

  • No.

  • Conditions of access and permanence in FC Barcelona's sports facilities:

  • Access conditions

Accessibility

  • All information about accessibility at FC Barcelona facilities can be found here.