As was announced in an official statement, FC Barcelona held a press conference regarding the technical incident during access to the Spotify Camp Nou ahead of the game against Alavés on 29 November.

Present were FC Barcelona general manager Manel del Río, operations director Joan Sentelles, technology director Miriam Ferrando, and Rafel Caballero, Jordi de Juan and Rosa Maria Rodríguez, who were representing the relevant companies that were involved, Devoteam Spain, SlashMobility and T-Systems.

During the press conference, assurances were provided that the incident last Saturday has been identified and fully resolved after an audit that began on the same day. According to Ferrando, the problem arose due to a peak of requests around 12.30pm on Saturday. “The system has been optimised so this does not happen again”, confirmed the technology director.

As was mentioned in the statement issued on Tuesday, even though the incident has been resolved, the Club will continue to monitor the situation and implemente ongoing improvements to respond to new needs deriving from the gradual return of fans to the Spotify Camp Nou.

In fact, for the game against Atlético Madrid on Tuesday, 77% of members accessed the stadium using the Socios app, even with a PDF available. Jordi de Juan considers this “evidence that the socios app is working correctly" and "evidence that the incident has been resolved”.

Del Río commented that “we have worked day and night. We are happy, but we are focused on ensuring members feel assured and that this problem does not reoccur”. The general manager showed commitment to finding a solution for all those affected, stating that “the Club will act fairly and identify each and every one of the cases to provide solutions individually. The Barcelona Supporter Services Office is working day and night to resolve everything”.

Lastly, those present reaffirmed on more than one occasion that FC Barcelona is committed to preventing the resale of tickets. On this, Miriam Ferrando commented that this digitalisation process of tickets “is nothing new” and “forms part of the pathway for the technological project to transform the Club”. Del Río also assured that “we are fully immersed on the path towards leaving physical formats behind and going fully digital”.

Força Barça