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The progressive return of members and fans to the FC Barcelona facilities and the increase in queries and administrative tasks at the Member's Office (OAB) at the start of this season means that the Club's Social Area have updated and reinforced their channels of attention for members either in person by appointment or via the telephone or e-mail.
Furthermore, members also have opportunity to carry out administrative tasks or modify their personal information via the website in the "online support" option. Even though the Social Office offers personal attention, it is recommended that if possible these tasks are carried out online via the Club's website.
Attention in person with an 'appointment'
Due to measures to combat Covid-19 and to ensure a high quality of service, members are required to book an appointment for any queries to made in person at the Member's Office (OAB) via the following link:
Personal attention at the Social Area of FC Barcelona is available from 9am CEST to 3pm CEST Monday to Friday. On Match Days at Camp Nou the opening hours are extended until half time in the match if it is midweek and from 10am CEST until half time if the game is at the weekend.
Main access is available at the main door of the Social Area and exit is by the side door. Capacity inside is controlled and marking on the floor indicate social distancing guidelines. Use of masks is compulsory and the use of hydroalcoholic gel for hand washing also for both the public and staff. Different points of attention are set with screens and the reception at the OAB, OAE and OAP also have protective screens.
Telephone and e-mail
Aside from personal attention by appointment, the Social Area also maintains its remote attention service via its corporate channels, be it via telephone or e-mail. The telephone service is available from 9am CEST until 8pm CEST from Monday to Friday and the number for queries is 900 189900.
Access and parking at Camp Nou
Access to the Camp Nou area is free and on foot is via Access Points 9, 15 and 15A. By vehicle access is via Point 14.
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