Pau Vilanova, al Congrés Mundial de Penyes / FOTO: ARXIU FCB

The first twelve months of the Oficina d'Atenció al Penyista has been a great success and a big step towards improving relations between the Club and its official penyes.

According to Pau Vilanova: "it's been an extraordinary achievement - the penyes have discovered a reference point and have made the work of the OAB much easier".

Improved service

Proof of the success of the OAP is the 12,500 calls received in this first year, which is a 30% increase over last year, in addition to that, more than 7.500 emails have been received, 42% more than last year, and 3,000 personal visits have also been made to the Departament de Penyes. The institutional representation of the Club at more than 450 supporters club events all over the world has also been a great success.

Pau Vilanova believes that  the OAP has meant a qualitative improvement for the world of the supporters clubs –"they've found their space. Previously, a supporters club member who came to the Departament de Penyes would have to queue with all the other Club members or supporters, but now they can go straight to the area they need to".

Future objectives

The objectives in the short term are, according to Pau Vilanova: "consolidating the relation with the Consell Consultiu de Penyes and putting into place the tools needed to improve communication even more". The recently updated Club website has a section specifically for supporters clubs and Pau Vilanova explained: "the Club will now manage the penyes' websites" and stressed the importance the Club is giving to new technologies to help communication: "they have to serve as the communication channels in the future because they are agile, fast and efficient".

The OAP is open from Monday to Friday from 10-14.00 and 15.30 to 19.00 and from 10.00 until an hour before kick off on match days.

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