Frequently asked questions: general enquiries

Normally, Liga matches do not have a confirmed time or date until ten days beforehand. The Club is aware that this is not the ideal situation for organising trips to our ground. However, although we appreciate the problem, it is totally beyond our control.

2. How can I purchase a ticket? When can they be purchased? How much do they cost?

Tickets General Enquires

Ticket prices

Where can I purchase tickets? Sales chanels or if you would like to purchase them from the club website

3. How can I get tickets for away matches?

League matches: once the date of the game is confirmed and the hosts inform us of the price and number of tickets which will be made available to the club,these can be purchased exclusively via telephone at +34 93 496 36 00. You will need to provide personal information, telephone and email contacts and valid credit card detailsin order to make the purchase.

Further information: Away trips

Champions League matches: members can find out about the ticket purchase and collection process by telephone or by email.

For certain matches with heavy demand, from the round of 16 onwards, the club will study the option of a ticket application process that involves a web based form available exclusively to members. FC Barcelona will announce the date when this process begins by means of the usual channels. If there are more applications for tickets than there are seats available then there shall be a draw before a notary. Please regularly check the club website for the very latest information. Remember that if there is no information on the matter on the website, then that is probably because the draw and/or sales process has not been defined yet, and so the Barcelona Supporter Services Office will not be able to offer you any further information. Further information: Away trip

4. Can I travel with the first team to matches away from the Camp Nou? Does the Club organise travel packages?

The Club’s intention is for its fans to have different options depending on their possibilities. As well as the option of only purchasing a ticket, for members and fans who will make their own travel plans, FC Barcelona also collaborates with Halcón Viajes in the organisation of travel packages to join the first team on away trips. For further information and prices please call Halcón Viajes on 93 300 64 63 – 93 300 90 92 – 93 300 48 73. Further information:Away trips

5. How can I get tickets for finals?

As a general rule, given that the demand for tickets for finals and other important matches tends to be much higher than the number of tickets actually available to the club, the club usually runs a ticket application process using a web based form that is exclusively available to members.

FC Barcelona will announce the dates of these processes by the usual channels once the team has qualified for the final and the location and number of tickets is known. If there is greater demand than there are tickets available then the allocation will be made by means of a draw held before a notary.

Please check the club website in order to receive the very latest information. If there is updated information, you will find the links listed there.

If there is no information on the matter on the website, then that is because the draw and/or sales process has not been defined yet, and so the Barcelona Supporter Services Office will not be able to offer you any further information

6. I cannot find tickets available for a match, altough there are still several weeks to go.

Don’t worry if you can’t find tickets now, because thanks to the 'Seient Lliure' system, season ticket holding members may still "free" their seats as the match day draws closer, and so many more seats can still be offered up for sale. Therefore, over the next few days, seats may go on sale that are present are not. We recommend you to keep a constant eye on www.fcbarcelona.cat in order to find new tickets.

Tip: Most seats are freed in the 48 hours before the match. You should be especially attentive during this period if you still haven’t been able to find any tickets.

7. I can't find tickets together

At matches where the demand for tickets is especially high, it is very difficult to find tickets together. The Club can only depend on the seats that season ticket holders put on sale, and members do not usually free more than one ticket at a time.

Our recommendation is for you to buy tickets as close together as you can (by the same entrance, for example). You will be able to see your companions and will still be able to use the same catering area at half time.

It would be a pity not to enjoy a game at the Camp Nou just because you are unable to find tickets in the same place. Enjoying a game at the Camp Nou surrounded by Barça supporters is still a unique experience.

8. Can I cancel a purchase if the time or date of a match, once confirmed, do not suit me?

No, you can not cancel it.

9. I have noy received an email confirmig my purchase of tickets

To check whether the purchase has been made correctly, you can go to the ticketing section of the club website. In the sub-menu (right corner) you can go to Tickets pending printing and enter the credit card number you used to make the purchase.

10. I am not sure if I made the purchase correctly. The website froze after confirming the purchase.

11. How can I collect the tickets?

Purchases made on the club website:

For purchases made on the club website, tickets can be downloaded and printed directly from the website.

Go to the ticketing section of the club website. In the sub-menu (right corner) you can go to Tickets pending printing and enter the credit card number you used to make the purchase.

You can print them directly or save them as a pdf file and print them later using a different computer.

Purchases made using bank cards issued in Spain

To collect the tickets you will always need to present the same bank card that you used to make the purchase.

At Servicaixa ATMs, only for collection of tickets purchased from the Servicaixa.es website

At the ticket collection terminals located next to the museum ticket offices at access 9.

At the main ticket offices (access 14) at the following times: from Monday to Thursday from 9:00 to 17:00, and Fridays from 9:00 to 14:30. On Saturdays when there is a football match at the Camp Nou from 9:00 to 13:30.

On match days at the stadium at the ticket offices located at the North Goal (access 5) and South Goal (access 18) from 11:00 until the start of the match.

Purchases using bank cards issued outside of Spain:

To collect the tickets you will always need to present the same bank card that you used to make the purchase and also present your national ID card or passport.

At the main ticket offices (access 14) at the following times: from Monday to Thursday from 9:00 to 17:00, and Fridays from 9:00 to 14:30. On Saturdays when there is a football match at the Camp Nou from 9:00 to 13:30.

On match days at the stadium ticket offices located at the North Goal (access 5) and South Goal (access 18) from 11:00 until the start of the match.

12.I have lost my ticket, what can I do?

The club cannot cancel tickets or issue duplicates.

13. I have been ofered tickets, how can I tell if they are valid?

The club cannot guarantee the validity of tickets that have been acquired via unofficial channels. To check the official channels, please click on Sales channels

14. Is the Camp Nou adapted to the needs of the physically handicapped?

Access to the Camp Nou is adapted to the needs of people with reduced mobility, who should enter the ground via accesses 2, 9, 14 or 19 in the south zone of the grandstand. The ground is always entered via gate 62. Inside the stadium there are two adapted platforms located behind the goals in the first tier which can be used for positioning wheelchairs. You must contact the club (oab@fcbarcelona.cat) to find out about availability. If you need to bring a companion, this person’s ticket is free. The toilet services are also adapted.

Parking for physically disabled persons is outside of the club grounds, in Avenida Arístides Maillol, from the entrance to access 14 to the offices.

The Museum visit is also adapted to the needs of the disabled. We are currently adapting the Camp Nou Tour in order for it also to be accessible to persons with reduced mobility.

15. On what days can I visit the Museum and go on the Camp Nou Tour? What are the opening times?

Museum: Visit without guide and panoramic view of the Stadium from the second tier. You can visit our museum from Monday to Saturday from 10.00 to 18.30 and on Sundays and bank holidays from 10.00 to 14.30. The Museum is closed on 1/1, 6/1 and 25/12. On match days, the Museum closes 3 hours before the match. On days of Champions League matches in the Stadium, the Museum is closed from 13.00.

Camp Nou Tour: from Monday to Saturday from 10.00 to 17.30; Sundays and bank holidays from 10.00 to 13.30. On match days, the Stadium closes 4 hours before kickoff. On days of Champions League matches, the Camp Nou Tour is not available.

The opening hours can be modified due to first team training sessions.

You will find further information at:

Opening times

Tickets

General Information

There are special discounts for groups of more than 20 people and for users of the Tourist Bus, members of supporters clubs, old age pensioners and students.

Reservations are only accepted for groups and that are made several days in advance by sending an email to: museu@fcbarcelona.cat

16. Ice Rink

You will find updated information about opening times, activities and prices of the ice rink.

17. Attending trainig sessions

Training sessions are held behind closed doors at the Ciutat Esportiva de Sant Joan Despí. If any sessions are open to the general public, the club will announce this beforehand on its website at www.fcbarcelona.cat.

18. Hiring spaces/ Holding events

FC Barcelona now offers companies and private parties its facilities and spaces (rooms, 7-a-side pitches, etc.) for them to organise a whole range of activities such as presentations, corporate events, weddings, birthdays, etc. Members get big discounts on hire costs.

If you require information about the availability of spaces and costs call +344963600 or click here.

19. I want to work for FCB, what should I do?

If you would like to work for us and join the big FC Barcelona family then email us your curriculum vitae to rr.hh@fcbarcelona.cat

20. How can I join the school of football?

You can enter the trials by registering on the club website in the month of March. Places are limited

Further information on:

School of football

Trials

Internacional school of football

FCB Campus

21. I want to be sent photos/sports materials

Due to the large number of requests, the club cannot cater for this kind of request.

In the fans community you can download screensavers and at the club’s online store you can buy the poster and other official FC Barcelona items.

Members that are interested can be sent the team poster, Just send an email stating your personal details (name, membership code, national ID card and address)

22. I want to congratulate the players or send my comments/suggestions about matches, transfers, etc.

The club offers its fans the community fans where you can vote for the man of the match, send photos and access exclusive content.

Via Facebook you can find out all the latest news from the club and comment on all of the different news stories.

23. Where can I get official FC Barcelona products?

You can get official Barça from the FCBarcelona online store

You can also get them from the FCBotiga Megastore at the Camp Nou from Monday to Saturday from 10.00 to 19.00. On Sundays without a match at the Camp Nou, from 10.30 to 14.30. On match days at the Camp Nou, the FCBotiga is open until kickoff.

In summer, on workdays the store is open until 20.30, while the FCBotiga Megastore is closed on December 25 and January 1 and 6.

Other stores where you can purchase official products are:

La Roca Village (La Roca Village Outlet Shopping), Sagrada Família (Barcelona, C/Provença, 439), Ronda Universitat (Barcelona, Ronda Universitat, 37), Jaume I (Barcelona, C/ Jaume I, 18), Estació de Sants (Barcelona, Plaça Països Catalans, s/n), Aeroport de Barcelona (Barcelona, T1 (2) and T2), CC Maremagnum (Barcelona, Local 37-39), CC Las Arenas (Barcelona, Plaça Espanya), Lloret de Mar (Passeig Jacint Verdaguer, 13), Platja d’Aro (Avda. Cavall Bernat, 4), Jonquera (Àrea de servei La Jonquera), CC Las Arenas (Las Palmas de Gran Canaria).

Other membership queries

Queries about season ticket

Queries about the membership card

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