Frequent questions, with their own andswers
1 Queries about purchasing tickets
2 Queries about online purchase
3 Ticket collection
4 Other questions of interest
5 Queries about getting into the stadium
1 Queries about purchasing tickets
Tickets go on sale depending on each competition.
In La Liga, tickets go on sale about four weeks before the start of the competition once the fixture list has been announced.
Do tickets for FCB v R. Madrid go on sale as part of the same process?
For FCB v R. Madrid, there are usually two sales processes: an initial one on the same day that all the other matches go on sale (only for non season ticket holding members), and a second one a few days before the match and always providing tickets have been made available via Seient Lluire (S.LL), which initially go on sale to members. If there is high availability, tickets are also put on sale to the general public.
In the Champions League (UCL), once the draw for the group stage has been made in early September, tickets go on sale. If Barça qualifies for any of the different knockout rounds, then tickets go on sale as soon as possible.
For knockout matches there are usually two sales processes: an initial one (only for non season ticket holding members) with a finite number of tickets as allocated to the club, and a second a few days before the match and always providing tickets have been made available via S.LL. which initially go on sale to members. If there is high availability, tickets also go on sale to the general public.
COPA DEL REY
In the Copa del Rey, tickets go on sale on the day(s) after the draw is made.
If the draw produces a match between FCB and R. Madrid then the sales process is the same as if it were a Liga fixture.
OTHER COMPETITIONS OR MATCHES
For matches in the Gamper, or a possible Spanish Supercup, tickets usually go on sale 3 or 4 weeks before the match.
This depends on each competition.
In La Liga, the exact date and time is not announced until some 10/15 days before the match. Until then, there is a sidebar alongside the match indicating that “time and date to be confirmed”. This sidebar disappears once the match has been confirmed.
In the UCL, both in the group stages and knockout phases, the dates are announced on the same day as the draw. Matches in the UCL at the Camp Nou usually kick off at 20.45.
In the Copa del Rey, the times and dates are confirmed a number of days after the draw is made.
There are different prices depending on the match category. The club website shows details of the prices for all matches in La Liga and other competitions.
The club offers different sales channels. Some belong to FCB and others are external:
FCB WEBSITE in the ticketing section. Includes the highly recommended P&H service (easy and user-friendly printing at home).
FCB TICKET OFFICES:
Check opening times at aquí
Official FCB stores
Ticketmaster website (www.ticketmaster.es)
Carrefours / FNAC
Barcelona Tourist Office
You can enjoy the match action at the Camp Nou from any zone. Obviously, the higher the price, the better the view.
In descending order of viewing quality, the zones are as follows:
Grandstand (Tribuna) 2 C*, Grandstand (Tribuna) 2 E**, Grandstand (Tribuna) 1 C, Grandstand (Tribuna) 1 E, Lateral 2 C, Grandstand (Tribuna) 3 C, Lateral 1 C, Grandstand (Tribuna) 3 E, Lateral 2 E, Lateral 1 E, Lateral 3 C, Lateral 3 E, Goal 2, Goal 1, Goal 3, Lateral 4, Gol Baix and General
C* = Central
There is a maximum of 6 tickets per match, apart from matches in category A+ or A++ (such as FCB v R. Madrid and some UCL knockout matches) for which only 2 can be purchased.
In both cases members get a discount on the 1st ticket.
Members get different kinds of benefit, which include the following:
Preferential and exclusive treatment in the purchase of tickets for high demand matches like FCB v R. Madrid and UCL knockout rounds.
Discounts on the purchase of the 1st ticket for any match, from 5% on matches like FCB v R. Madrid to 20% on other matches.
In the Copa del Rey and depending on the opposition, discounts can be as high as 50%.
Via the website: you must identify yourself as a member when making the purchase (code number and personal code), and the discount is applied automatically and directly (if purchasing on Ticketmaster, the process is the same).
Via ticket offices: you must have your membership card with you in order to validate your status.
2 Queries about online purchase
On the website alongside the match there is a sidebar stating that the “date and time to be confirmed”. Once the match is confirmed, the sidebar disappears.
On a ticket printed at home, the time of the match is shown next to the match day (Jornada) and season (Temporada) if this has been confirmed.
If it has not been confirmed, a reference date appears with a note indicating that the definitive time and date have yet to be confirmed.
It is always recommendable to check the time and date of the match at www.fcbarcelona.com
The club’s capacity is dynamic. Some of the seats that are made available are those that are not allocated to season tickets, and the remainder are freed via S. LL.
The availability generated by S.LL is progressive from the moment that the tickets go on sale until the match kicks off. Please note that most seats are freed by the S.LL system in the week building up to the match. We therefore advise you to keep checking the tickets section of the website to see if new seats have become available.
Please note that in the tickets section of the website, in step one of the ticket purchase procedure, there is a sidebar saying If you can’t find tickets, click here which specifies in greater detail the evolution of the tickets available.
Because of the huge demand for tickets and that fact that new seats appear dynamically, it is not easy to find two or more seats located together. It is on the days closest to the match day that you have the best chances of doing so.
Our recommendation is that if at the time of making the purchase you cannot find two seats together, you should at least purchase tickets that are fairly close to each other, in the same zone, for example.
It is unlikely that you will not be able to find tickets for any zone at all. But if this happens, this is because there are none available at that time (we advise you to check back later) or because sales of tickets for this match are closed (the website will indicate whether there are plans for a new sales period to open) or maybe there is a technical problem with the website (a message should appear explaining this and directing you to another valid sales channel).
2.5 The website froze when I was making the purchase. How can I make sure the purchase was made correctly?
If your computer freezes and you receive no email confirming that the purchase has been made, you can check whether the purchase was made correctly by going to the website’s ticketing section at http://www.fcbarcelona.cat/info-entrades, where you will find a bar saying “tickets pending printing”. Click here and fill in the details requested to verify whether you made the purchase correctly or not.
3 Ticket collection
You can print your ticket directly from the computer you used to make the purchase or, once you have completed the process, you can download the file and save it on your computer in order to print it whenever it is most convenient.
Another way of printing tickets purchased on the FCB website is by going to the sub-menu (right-hand corner) for tickets pending printing and entering the credit card number used to make the purchase.
We recommend that before printing the tickets, you always download and save the PDF file. That way, if anything goes wrong while you are printing the ticket, you will always have the option of repeating the process.
As a last resort, and always at least three hours before the match kicks off you also have the final option of collecting your tickets from the FC Barcelona ticket offices. We insist that this is not the most recommendable option because you may have to spend a long time queuing and might not get into the Stadium in time for kickoff.
If it is a ticket purchased for any competition other than the UCL, there shouldn’t be any problem printing your tickets. If you do get this problem, please contact the OAB to check that everything is working properly.
In the UCL and for security reasons, it is possible that the P&H option is not active. If this happens, you will have no option of printing the tickets during the online purchasing process and will have to collect your tickets from the club ticket offices.
We recommend you to find some way of printing the tickets in advance. That way you will avoid queues by using the most comfortable method for getting tickets. If you have no printer at home, you can always save the PDF file onto another support (such a pendrive) and print it somewhere else.
For information on collecting tickets from the ticket offices please see here.
The following are the requirements for ticket collection, as well as some advice for avoiding queues and accessing the Stadium in the smoothest possible way.
Requirements for ticket collection:
If collected by the purchaser: This person must present the bank card used to make payment and a document accrediting their identity (DNI, passport, driving license).
If not collected by the purchaser: The person coming to collect the tickets must provide the following documentation:
Original credit card used to make the purchase or photocopy of the same.
Original signed authorisation by the owner of the card that was used to make the purchase for this person to collect the tickets. This authorisation must state the name and surname of both people, and full and express details of the tickets being purchased.
If you are considering collecting tickets on the day of the match, we advise you to do so three hours before it kicks off. If you come any later, you are likely to face very long queues and you may have a long wait before getting into the stadium and might even miss the start of the match.
Before queuing to withdraw tickets, make sure that you have got all of the documentation required. Otherwise you may find yourself waiting in the queue for nothing.
Once you have your ticket, keep it in a safe place. If the ticket is lost or stolen, we cannot issue duplicates. You would have to buy another.
If the ticket printing process doesn’t complete properly, you can proceed in accordance with one of the following two methods:
If you downloaded the PDF before printing, there’s no problem. You can try printing the ticket again once you’ve sorted out the technical issue.
If you did not save the PDF file, you will have to come to the club ticket offices and explain the situation and following the relevant checks, and providing these are accepted, you will be issued with a duplicate ticket.
Tickets can currently be printed using any ATMs in the network belonging to La Caixa.
4 Other questions of interest
For some matches, FCB offers a series of promotions aimed at specific target groups.
These promotions are only usually applicable to purchases made using the FCB website or that of Ticketmaster although there are sometimes offers applicable to the collection of tickets in person.
To find out whether a match has a promotion or not, when making the purchase using the FCB or Ticketmaster website, at step number (x) you will be asked whether you have any promotional code; this is the moment for entering the reference code and the promotion will automatically be applied to the final cost.
If anything happens to your ticket that might cause problems accessing the stadium, we recommend that you come to the FC Barcelona ticket offices well in advance (at least 3 hours on match days) where the club employees will study the case and offer you the relevant solution.
For opening times, please see point 1.1.4 or click here.
If your ticket is lost or stolen, we are afraid that the club will not be able to issue a duplicate.
FCB only advises you to purchase tickets from the official channels, the FCB website, the FCB ticket offices, or the Ticketmaster website).
There are other sales channels that are identified as official FCB outlets (FCB stores, Barcelona Tourist Office, agencies).
FCB will only be held responsible for tickets sold directly via its own sales channels (FCB website and FCB ticket offices). For incidents involving tickets purchased from other channels, you will have to communicate directly with the channel / supplier from which you purchased the tickets.
No, they cannot be exchanged.
5 Queries about getting into the stadium
On match days, the stadium can be entered up to 1 and a half hours before the game kicks off.
We recommend you to arrive at the Stadium in good time to get in and find your seat. Enjoying the build-up to the match is part of the event.
The earlier you get here, the more time you have to enjoy the other options offered by FCB, such as the Museum, which is open until 1 and a half hours before kickoff, the FCB superstore and the different catering facilities.
If you are only coming to see the match, we recommend that you get to the Stadium at least half an hour before kickoff.
On match days the museum has two opening periods; in the morning it is open as on any other day, from 10.00 am, and closes 3 hours before kickoff, and then reopens 1 and a half hours before the match and closes when it starts.
Note that on match days, only the Museum option is available, and not the FCB Experience / Tour.
Barça products can be acquired in the FCBotiga Megastore at the Camp Nou every day of the week. We also have an online store on the FCBarcelona website that also sells official FC Barcelona products, Click here
The easiest and most comfortable way to get to the Stadium is on public transport. There are different metro and/or bus lines that stop close to the Camp Nou.
These are the details:
Line 3 stops at Collblanc or Badal (Near accesses 2 to 17)
Line 5 stops at Les Corts (Near accesses 17 to 21) and Maria Cristina (Near accesses 1 to 11)
Stops at Pius XII, Palau Reial, Maria Cristina and Avinguda Xile
Several lines stop near to the Stadium, including: 7, 15, 43, 67, 8, 74, 75, L12, L50, L60, L62
The easiest way to get to your seat is by following the indications that you will find on the ticket, where it names the ‘Accés’ (for entering the club premises) / ‘Porta’ (For entering the stadium) / ‘Boca’ (For entering the sector) / Fila (The row) / Seient (The seat number).
When finding your way around the stadium, and having found the ‘boca’ in which your seat is located, remember that the odd numbered seats are always on the left (facing down) and the even numbered ones are on the right (facing down.
In any case, both inside and outside of the stadium you will find club stewards who will be ready and willing to help you with any trouble you have finding the right seat.
You can take drinks inside as long as they are in containers of no more than 500ml, with no lid.
Glass containers and cans are not allowed in the stadium.
You can take photos and film inside the Stadium as long as these recordings are not made for commercial purposes.
You can enter the stadium with flags as long as they have a flexible handle (at the judgement of the security staff) and are no longer than 80 cm. Any other type will require prior authorisation.
Once you have purchased a ticket it cannot be returned or exchanged under any circumstances, unless the time and/or date of the match has been changed after previously being announced definitively.
Once you have purchased your ticket it cannot be exchanged under any circumstances. It is therefore very important that before you decide on your ticket type that you make sure you are fully aware and informed of the different types, availability, prices, etc.
If a ticket is stolen or lost, the club cannot issue a replacement, so if you still want to come to the match, you will have no option but to purchase a new one. The club will offer no refunds on lost or stolen tickets.
If you lose the credit card with which you made the purchase and supposing that you have not already printed the ticket or saved the PDF file, in order to print a ticket at the club ticket offices you will have to provide:
• A bank document certifying that you were the owner of the card that was used to purchase the tickets.
• Document (DNI, Passport) certifying your identity and/or status.
• Proof of purchase (email to confirm purchase, receipt, etc.)